This is an incredible book. Not because it is glamorous or an easy read. Well, that is a plus of course. But the part that stands out is the honest tone in the book alongside the personal stories that are very engaging. This book is written by Tony Hsieh, CEO of Zappos in three simple chapters - Profits, Passion and Purpose. Although bulk of it is about how Zappos was built and the culture at Zappos, it also touches upon core values that can be applied universally to life. At the crux of it, the book does a good job of showcasing how customer service formed the core of Zappos and made it a brand to reckon with.
What I liked about the book:
- Tony's honest narrative including transparency to the actual emails that were exchanged between him and Zappos employees.
- Personal stories, some hilarious and some eye-opening
- Fast pace. The book didnt feel dragging except at one place where he mentions a lot
abt rave/techno music. I might have to experience it actually gauge his passion when he talks about it.
- Pages where he draws parallel between poker and business, good one there!
- You gotta like someone who names his warehouse WHISKY (WareHouse Inventory and Supply in Kentucky) while all you or I got is LOL ;)
- It's the story of a passionate entrepreneur but what makes it so real is he sounds like any other person, could be you or me, and that's why it inspires many to be resolute and hustle like him and the rest of Zappos. In short, the book is inspiring in not the usual sort of straightforward way, but through Tony's unique experiences...which again could be one of our experiences. The only difference is he got inspired from every experience in his life, related or unrelated to business.